meet the priority appliance service technician team

Welcome to the Priority Appliance Service Technician Team Bio page! It is an honor to introduce you to this team of qualified and experienced home appliance service professionals; the people who have made the Priority Appliance Service Team famous for its technical expertise and customer service excellence.

Being that our workshop is your private home, we require personal skills far beyond mere cold technical know-how. We are so thankful and indebted to each one of these rare experts who have decided to build their career and future with us. Please enjoy their stories, and, if they exceed your expectations, would be so kind as to post a 5 star review on Google for them by name? It’s a great encouragement that we appreciate!

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Meet our Team of Home Appliance Service Professionals

Alex

about alex

Career Background
Marine engineer in Ukraine, I worked as an auto mechanic in 2 Vancouver based full service Chrysler dealerships for 15 years. In 2014 I retrained at Kwantlen College and moved up to appliance technician

Why I Am Here at Priority
Great team and management

Vision of Excellence in Customer Service
To work as good as possible satisfying customers and our company.

Super Power I Would Like to Have and Why
To be physically strong and emotionally stable and tolerant to have ability to work efficiently .

Favourite Guilty Pleasure
Recreational property projects, singing songs.

Most Important in Life Is
My family

Motivation
Mortgage payment and family support

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Brad

about brad

Career Background
I’ve been all over the map! From sales to hotels. I’ve always been in the customer service world, now more than ever.

Why I Am Here at Priority
From the people to the appliances and the problems to be solved, there is always something new. Plus knowing you have an awesome support team to back you up at every turn is truly amazing.

Vision of Excellence in Customer Service
An honest smile and a sincere attitude. It’s so easy to wear the mask, but the whole world knows. To enjoy what you do and be genuine in your desire to help, it’s astounding how rare that can be.

Super Power I Would Like to Have and Why
I’d like to control time. Live life as fast or as slow as you like. To have more time to enjoy the good times, and zip past the bad. Plus think about how much I could get done in a day! I could fix anything in the blink of an eye!

Favourite Guilty Pleasure
To hole myself up in front of my computer, shut the world out, and lose myself in a good game.

Most Important In Life Is
Happiness. My family, friends, and dreams.

Motivation
That I enjoy what I’m doing. Few people truly enjoy working, but if you love what you do, and are able to provide for yourself and family while you do it… what better motivation could there be?

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dominic

about dominic

Career Background
Graduated from Kwantlen Polytechnic University’s Appliance Service Technician program.

Why I Am Here at Priority
The Priority team is known for their knowledgeable staff and A+ service. It was my goal to become part of this team since I started the program; I just had to prove myself.

Vision of Excellence in Customer Service
To make all customers happy and to explain proper operation of their appliances.

Super Power I Would Like to Have and Why
To live a stress-free life and to be able to look at an appliance and see the electrical flow and or water flow to help diagnose a problem.

Favourite Guilty Pleasure
Reese chocolates and loud music.

Most Important in Life Is
Work hard and be the best I can be.

Motivation
Moving forward in life, always wanting more in life, and knowing I have a great Team standing behind me.

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Moe

about moe

Career Background
I was trained as an air conditioning technician in my home country of Iran. When I immigrated to Canada I looked for another career in Vancouver. Since it seemed hard to find a job as an air conditioning tech in the winter here in Vancouver I discovered that home appliance servicing was a much better match for me. I received the necessary extra training at Kwantlen College.

Why I Am Here at Priority
Because they love me, and I love them…. It’s a relationship that works well.

Vision of Excellence in Customer Service
Do it right the first time, make sure my customers feel cared for.

Super Power I Would Like to Have and Why
X-Ray vision, because it would save time in diagnostic procedures. And I could tell the dentist how many cavities HE has!

Favourite Guilty Pleasure
Dancing

Most Important in Life Is
I am a pleaser, I love to make people happy.

Motivation
People’s advice and experience.

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Ramin

about ramin

Career Background
I immigrated with my family from Iran with a 17-year background that started with mechanical engineering, then domestic refrigeration from design, manufacturing, to field service. I attended Kwantlen University here in Canada to fill in some gaps with regards to popular brands in the North American market. My Kwantlen instructor recommended me to Priority early in the program, I had the opportunity to ride along with their technicians on all my off-school days. It became my goal to be part of this team, which I am thankful to have achieved. We are into all the high-end brands, that I appreciate coming from the engineering side.

Why I Am Here at Priority
Simply, to be a high-level contributor in the best appliance service operation in BC.

Vision of Excellence in Customer Service
To provide a high-quality service to customers either in technical issues and/or customer service, meeting my customer’s expectation of perfect service.

Super Power I Would Like to Have and Why
Knowing what will happen tomorrow, it is amazing isn’t it? You’d definitely know why!

Favourite Guilty Pleasure
Jumping in cold water after a hot sauna!

Most Important in Life Is
My lovely wife and future of my sons

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Rob

about rob

Career Background
Completed 4 yr. apprenticeship thru SAIT (Southern Alberta Institute of Technology)
Worked 6 yrs. In HVAC service, 34 years appliance service.

Why I Am Here at Priority
For the pursuit of excellence, and for the great back-office support I get as a technician

Vision of Excellence in Customer Service
To establish a relationship of trust with the customer and to solve their technical problems in a professional manner.

Super Power I Would Like to Have and Why
To be able to learn in a similar manner to computers: plug in, download, and walk away not just for the time it would save but for all the benefits increased knowledge could bring.

Favourite Guilty Pleasure
Sleeping in

Most Important in Life Is
Family and friendship

Motivation
To be able to contribute.

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Shawn

about shawn

Career Background
In South Korea, I worked for Hewlett Packard ten years as computer and printer field service technician and team leader. When I immigrated to Canada, I tried my hand at my own computer service business, well, umm.. not so good. My electronics background led me to a service company that focused on everything Samsung, phones, computers, and of course home appliances. I enjoyed the varied product mix, but I kept looking at premium North American and European appliances, wanting to get my hands on them too.

Why I Am Here at Priority
Everyone in our trade knows that the most respected brand in premium appliance service, is Priority. My goal was to find a place on that team. I am here now, I really appreciate the support. I am here to do my part in

Vision of Excellence in Customer Service
I think it is about serving others, just serve with everything you have. For me, I am a pleaser, so good reviews put gas in my tank.

Super Power I Would Like to Have and Why
Super power is not necessary for me. The victory is making good use of the ability that God has given us.

Favourite Guilty Pleasure
Not into guilt. No guilt – No pain

Most Important in Life Is
First my family, my wife and 2 children, then my church family, then my Priority family

Motivation
Creating a growing future in Canada for my family. Canada is awesome!

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Stan

about stan

Career Background
I began working for a company called Prime Tech Service where I apprenticed and took appliance courses at the same time. I moved to Midland Appliance in 1986 where I met Wayne Coleman. We became best of friends and worked together for 16 years until Wayne became owner of Priority Appliance Service. I have been with Priority since its beginning in March 2003.

Why I Am Here at Priority
It’s pretty simple – if you had your choice to work for the best company in your field, you would choose that company. For so many reasons, in my eyes no other company comes close.

Vision of Excellence in Customer Service
I would like to leave every call with the customer thinking … “Now, that was some service company!”

Super Power I Would Like to Have and Why
To go back in time and get a redo when I blow it!

Favourite Guilty Pleasure
Sports

Most Important in Life Is
My saviour Jesus Christ, my wife and 3 children and friends.

Motivation
Surpassing people’s expectations and taking care of my family.

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Tim

about tim

Career Background
I have done work in both construction and warehousing before taking the appliance servicing program at Kwantlen Polytechnic University.

Why I Am Here at Priority
Having known some of my now co-workers here at Priority for quite a while I have seen the work they do, and I thought that it would be a good fit for me and having great respect for the company itself I figure its the best place I can be!

Vision of Excellence in Customer Service
I believe that an appliance servicer should both be professional yet very down to earth and reasonable. And while an appliance breaking down isn’t something to look forward too I want our customers to feel our service is something to look forward to!

Super Power I Would Like to Have and Why
It may seem generic or boring, but I feel having super strength and super resilience would be cool, while being an appliance technician is the most enjoyable work I have done I still wouldn’t mind taking a crack at being a super hero.

Favourite Guilty Pleasure
Having a large bowl of popcorn for “supper” and watching far too many episodes of my current favourite Netflix show.

Most Important in Life Is
The happiness and well being of the people I love and care for.

Motivation
To be honest I still haven’t totally figured this out yet, but I figure I have many years ahead of me to nail this down.

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Will

about will

Career Background
4 years as a computer and appliance tech at Samsung Refurbishing.

Why I Am Here at Priority
My previous employer went in to receivership, my manager pointed me toward Priority as one of the best appliance service companies in Greater Vancouver.

Vision of Excellence in Customer Service
I think that if the people that I service can be pleasantly surprised in their expectations, that’s excellence

Super Power I Would Like to Have and Why
To be able to predict the future, then add wise self control to that ability. Why? Dangerous question..

Favourite Guilty Pleasure
Good beer and SO-JU. ^^

Most Important in Life Is
Family and friends.

Motivation
Living in Canada is a refreshing change of life, I am motivated to make the best of it.

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