Factory-Trained Viking Authorized Service Partner for Greater Vancouver
Priority Appliance Service is the Viking Authorized Service Partner for Metro Vancouver. Our technicians are trained and certified by Viking, carry genuine Viking OEM parts, and use Viking's proprietary diagnostic tools to repair your range, oven, refrigerator or dishwasher, in or out of warranty.
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When a Viking range stops igniting or a built-in Viking refrigerator stops cooling, a general repair company often has to guess. Viking appliances run on commercial-grade components, proprietary control boards and built-in diagnostic modes that need Viking's own service tools and technical data to read correctly.
That is the work we are trained for. Viking has trained and certified Priority Appliance technicians for years, and as the Authorized Service Partner for Metro Vancouver, we handle Viking warranty claims directly with the manufacturer.
What that means for you:
About Viking: Fred Carl Jr. founded Viking Range in Greenwood, Mississippi, in 1987 after he could not find a professional-style range for his own home. Viking brought commercial cooking power into residential kitchens, and since 2013 it has been part of The Middleby Corporation, one of the world's largest commercial kitchen equipment manufacturers.
Viking repair costs depend on the repair problem and appliance type. Charges include a standard service call fee, plus parts and labour. Contact our dispatch team or call 604-736-9897 for the current service call fee. We accept all major credit cards.
As a Viking factory trained Premium Service Partner, Priority Appliance Service offers trusted, reliable, warranty and out of warranty repairs on the following Viking appliances.
We provide warranty and out-of-warranty repair on all Viking home appliances, including the Viking Professional, Viking 3 Series, Viking 5 Series and Viking 7 Series lines.
Viking error codes vary by appliance, series and production year, and the same code can mean different things on different models. Use the tables below as a starting point, then have your model and serial number ready when you call so our technician arrives prepared.
| Code | What It Means | What to Do |
|---|---|---|
| F1 / F01 | Door latch is not in the expected position (unlocked for cooking, locked for self-clean). | Turn the oven off and let it cool. If the code returns, the door lock motor, switch or wiring needs service. |
| F3 | The electronic oven control has detected a fault in its internal circuitry. | Stop using the oven and book service. The control or its wiring needs testing. |
| F4 | Shorted oven temperature sensor or sensor wiring. | Stop using the oven. The sensor and harness need to be tested and replaced if faulty. |
| F9 | Door lock switch is not sensing correctly while the door is locked. | Book service. The door lock assembly or its circuit needs repair. |
| F10 | Improper program selection, such as trying to set a delayed self-clean. | Press Cancel and return the clock to manual mode. No repair is usually needed. |
Common Viking range problems with no code:
| Code | What It Means | What to Do |
|---|---|---|
| E3 | Evaporator temperature sensor fault on many Viking built-in models. | Book service. A faulty sensor can stop the defrost system from working. |
| 3 flashes (repeating) | Compressor inverter failure on Viking side-by-side models. The compressor shuts off. | Book service promptly to protect your food. The inverter board, cable or compressor needs testing. |
Common Viking refrigerator problems with no code:
Many Viking dishwashers built after May 2010 flash two lights in a counted pattern instead of showing a code on a screen. The first number is the flash count on one light, the second is the flash count on the other.
| Flash Code | What It Means | What to Do |
|---|---|---|
| 1-1 | Pan flood sensor disconnected | Reset the dishwasher. If it returns, book service. |
| 1-2 | Motor control status error | Book service. The wash motor or motor control needs testing. |
| 1-3 | Motor control communication error | Book service. Wiring or control board fault. |
| 1-4 | Diverter timeout | Book service. The wash arm diverter is not moving as expected. |
| 1-5 | Drain error | Clean the filters and check that the air gap and drain hose are clear. If it returns, the drain pump needs service. |
| 2-1 | Flow meter disconnected | Book service. |
| 2-2 | Fill timeout | Confirm the water supply valve is fully open. If it is, the inlet valve or flow meter needs service. |
Safety note: If you smell gas, turn off the appliance, leave the home and call FortisBC's emergency line before calling us.
Yes. Priority Appliance Service is the Viking Authorized Service Partner for Metro Vancouver. Our technicians are trained and certified by Viking.
Yes. We perform warranty and out-of-warranty repairs on all Viking home appliances. If your Viking is under manufacturer warranty, we process the claim with Viking for you.
Viking repair costs depend on the repair problem and appliance type. Charges include a standard service call fee, plus parts and labour. Call 604-736-9897 for the current service call fee before you book.
Yes. We stock genuine Viking OEM parts for ranges, ovens, cooktops, hood fans, dishwashers, refrigerators, freezers and wine coolers so most repairs are finished on the first visit.
Most Viking appliances are worth repairing. They are built with commercial-grade parts, and built-in models are fitted to custom cabinetry, which makes replacement expensive. Our technician will give you an honest repair estimate after diagnosis.
Constant clicking usually comes from moisture around the burner after a spill or cleaning, a cracked igniter or a failing spark module. Let the burner dry completely. If the clicking continues, book a service call.
The most common causes are a defrost system failure, a failed evaporator fan, a faulty temperature sensor or a compressor inverter failure. Dirty condenser coils can also reduce cooling. Book service if the temperature does not recover within a few hours.
Many Viking dishwashers report faults by flashing two indicator lights a set number of times. For example, a 1-5 pattern points to a drain error. Check the fault code table above, then call us with the pattern you see.
We repair Viking appliances in Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Delta, Ladner, Tsawwassen, White Rock, Surrey, Cloverdale, Langley, Coquitlam, Port Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Abbotsford, Chilliwack, the Fraser Valley and the Kelowna area.
Have your appliance type, model number, serial number and a short description of the problem. The model and serial number are on the appliance's rating tag. An accurate model number lets our technician bring the right parts.
Book online anytime or call 604-736-9897 during business hours. Our dispatch team will help you arrange service.
Do not let a broken Viking range, refrigerator or dishwasher disrupt your kitchen. Book online anytime or call during business hours. Share your Viking model number, serial number and a description of the problem, and our dispatch team will schedule a factory-trained technician.
